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Your data

Delete your Greenzaa account

You can delete your Greenzaa account and the personal data linked to it at any time — in the app, or by emailing us. This page explains how, and exactly what happens to your data.

Last updated: Effective: 5 October 2026

On this page

1. Before you start

  • Active orders must be finished first. If you have an order that’s confirmed or out for delivery, wait for it to be delivered or cancel it (cancellation is possible while it’s still Confirmed — see our refund policy).
  • Unused wallet coins are forfeited. Coins have no cash value and can’t be restored once your account is deleted, so use them first if you’d like.
  • Deletion is permanent. If you sign up again later with the same number, you’ll start with a new, empty account.

2. Delete in the app (fastest)

  1. Open the Greenzaa app and sign in with your phone number.
  2. Go to Profile.
  3. Tap Delete account.
  4. Confirm when asked.

You’ll be signed out and your account will be deleted.

Only emailed us so far, for example to hear about our launch? Email hello@greenzaa.in and we’ll delete your message and email address.

3. Delete by email

If you can’t use the app (for example, you’ve uninstalled it), email us:

  • To: hello@greenzaa.in
  • Subject: Delete my Greenzaa account
  • Include: the phone number registered with your Greenzaa account, and your name on the account.

To protect you, we’ll verify the request is really from the account holder — for example by contacting you on the registered phone number — before deleting anything. We’ll confirm by email once deletion is complete, within 30 days of verifying your request.

4. What we delete

  • Your profile: name and phone number linked to the account.
  • All saved delivery addresses and their map locations.
  • Your cart and saved preferences.
  • Device push-notification tokens, so you’ll stop receiving notifications.
  • Your wallet and any unused coins (forfeited).

5. What we keep, and why

Some records must be kept by law even after your account is deleted:

RecordWhyHow long
Order and invoice recordsRequired by Indian GST and tax law (and company accounting rules).Typically 8 years
Records of open complaints, refunds or disputesTo resolve them and meet consumer-protection obligations.Until resolved, plus any period the law requires

Retained order records are limited to what an invoice needs — such as the name, billing/delivery address, items, amounts and taxes — and are no longer linked to an active account. They’re used only for tax, accounting and legal purposes, and are deleted when the retention period ends.

More detail is in our Privacy Policy. Questions? Email hello@greenzaa.in.