1. Grievance Officer
In line with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023,send grievances to:
| hello@greenzaa.in | |
| Phone | +91 99248 42601 |
| Address | Vaibhav Patni, 00 Amali Faliya, Gokul, Nagarwada, Vadodara, Gujarat 390001, India |
2. How to raise a grievance
Email or write to the Grievance Officer with:
- your name and the phone number registered with Greenzaa;
- the order number, if your complaint is about an order;
- what went wrong, and what you’d like us to do;
- any supporting photos or documents.
For everyday help — a late order, a missing item, a refund question — contacting support first is usually fastest.
3. What happens next
- Acknowledgement within 48 hours of receiving your complaint, with a reference number.
- Resolution within 30 days of receiving it. If we need more information we’ll ask, and we’ll keep you updated on progress.
4. If you're still not satisfied
- Consumer complaints: you can contact the National Consumer Helpline (dial 1915, or visit consumerhelpline.gov.in) or approach the appropriate Consumer Disputes Redressal Commission (e-jagriti.gov.in).
- Personal data complaints: after using our grievance process, you can complain to the Data Protection Board of India under the DPDP Act, 2023.