1. Cancelling an order
| Order status | Can you cancel? |
|---|---|
| Confirmed | Yes — cancel from the order screen in the app, free of charge. |
| Out for delivery | No. The order is already on its way and fresh produce can’t be restocked. |
| Delivered | No, but you can report a quality issue (see below). |
If you refuse a cash-on-delivery order at the door without a quality reason, we may limit cash on delivery on your account in future.
2. How refunds work
- Wallet coins used on a cancelled order are returned to your Greenzaa wallet when the order is cancelled.
- Cash on delivery — if you haven’t paid yet, there’s nothing to refund. For an approved quality refund on a COD order you’ve already paid for, we’ll credit wallet coins or arrange a refund with you directly.
- Online payments — once online payment is live, refunds go back to the original payment method (card, UPI or bank account) within 5–7 business days of the refund being approved. The exact time it shows up depends on your bank.
3. Quality issues
If an item arrives damaged, spoiled, wrong or missing, tell us within 24 hours of delivery.
- Email hello@greenzaa.in or call +91 99248 42601.
- Share your order number, the affected items and, if you can, a photo.
- Once we verify the issue, we’ll replace the item or refund it — to your wallet, or to your original payment method for online payments once available.
Natural variation in fresh produce (small differences in size, shape or colour) isn’t a defect. Reports made after 24 hours may not be eligible because we can no longer check the item’s condition fairly.
4. When we cancel
Sometimes we have to cancel an order or an item — for example if it’s out of stock, the address is outside our zone, or we can’t reach you. When that happens, any coins and payment for the cancelled part are refunded in full as described above.
5. Need help?
Email hello@greenzaa.in or call +91 99248 42601. If you’re not happy with how we handled your request, you can escalate to our Grievance Officer.