Terms of Use

1. About these terms

The Greenzaa app and website (the “Platform”) are operated by Vaibhav Patni, registered at 00 Amali Faliya, Gokul, Nagarwada, Vadodara, Gujarat 390001, India (“Greenzaa”, “we”, “us”).

These terms are an electronic record under the Information Technology Act, 2000 and do not need a physical or digital signature. They work together with our Privacy Policy, Cancellation & Refunds policy and Grievance Redressal page.

2. Eligibility & your account

• You must be at least 18 years old and able to enter a binding contract under Indian law.
• You sign in with your mobile number and a one-time password (OTP). Keep your phone secure; orders placed from your account are treated as yours.
• Give us accurate details, especially your name, phone number and delivery address with its map pin.
• One account per person. Accounts can’t be sold or transferred.
• You can delete your account at any time — see Delete your account.

3. Orders, prices & availability

• Prices are in Indian Rupees and include applicable taxes unless shown otherwise. The total you pay, including any delivery or handling fee, is shown before you place the order.
• Product pages show the information required by the Consumer Protection (E-Commerce) Rules, 2020, such as the total price, quantity and, where applicable, country of origin and best-before or expiry details.
• Fresh produce is natural: size, colour and weight can vary a little. Items sold by weight may be packed slightly over or under the stated weight within reasonable limits.
• Stock is limited and changes through the day. If an item becomes unavailable after you order, we’ll tell you and you won’t be charged for it (or we’ll refund it as set out in our refund policy).
• An order is accepted when its status shows as Confirmed. We may decline or cancel an order — for example if the address is outside our delivery zone, an item is mispriced due to an obvious error, or we suspect fraud — and will refund anything you’ve paid.

4. Delivery

• At launch we will deliver only within the areas of Vadodara, Gujarat shown in the app, which checks your address using its map pin. We may add or change delivery areas over time.
• We don’t promise a fixed delivery time. Any delivery time shown in the app is an estimate. Traffic, weather and demand can cause delays; we’ll keep you updated through the app.
• Please be reachable on your phone and available at the address. If a rider can’t reach you after reasonable attempts, the order may be cancelled and perishable items can’t be re-delivered.
• Check your order when it arrives and report any problem as described in our refund policy.

5. Payments

• Cash on delivery (COD) is available for eligible customers and orders. We may limit or withdraw COD for an account, for example after repeated refused deliveries.
• Online payments (such as UPI, cards and net banking) will be processed by a third-party payment gateway, under its own terms, once it is live. Greenzaa does not store your card or UPI credentials.
• Wallet coins can be used towards an order as described below.
• We issue a tax invoice for every completed order.

6. Wallet coins & offers

• Wallet coins are promotional credits that can be used only on the Greenzaa Platform, under the rules shown in the app. They are not money, have no cash value, cannot be withdrawn, transferred or exchanged for cash, and are not a prepaid payment instrument.
• Coins used on an order that is cancelled are returned to your wallet.
• Coins may carry an expiry date shown in the app. Unused coins are forfeited if you delete your account.
• Coupon codes and offers have their own conditions, can’t be combined unless stated, and may be withdrawn if misused.

7. Cancellations, returns & refunds

You can cancel an order while it is Confirmed; once it’s out for delivery it can’t be cancelled. Quality issues must be reported within 24 hours of delivery. Full details are in our Cancellation & Refunds policy.

8. Acceptable use

You agree not to:

• place fake or fraudulent orders, or misuse offers, referrals, coins or COD;
• abuse, threaten or harass riders, staff or other customers;
• interfere with, scrape, reverse-engineer or overload the Platform or our systems;
• use the Platform for any unlawful purpose or to resell products commercially without our permission.

9. Our content

The Greenzaa name, logo, app, website, photos and text belong to Greenzaa or our licensors. You may use them only to use the Platform for your personal, non-commercial shopping.

10. Liability

• Nothing in these terms limits your rights as a consumer under the Consumer Protection Act, 2019, or any liability that can’t be limited by law.
• Subject to that, our total liability for any claim about an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses.
• We aren’t responsible for delays or failures caused by events outside our reasonable control, such as extreme weather, strikes, network outages or government action.
• Product information (such as ingredients or nutrition on packaged goods) comes from manufacturers. Please read labels before use, especially if you have allergies.

11. Suspension & closure

We may suspend or close an account that breaks these terms or is used fraudulently, after telling you why where reasonably possible. You can stop using Greenzaa and delete your account at any time.

12. Governing law & disputes

These terms are governed by the laws of India. Please contact us first — most problems can be solved quickly through support or our Grievance Officer. Subject to your rights to approach a consumer commission under the Consumer Protection Act, 2019, the courts at Vadodara, Gujarat have exclusive jurisdiction.

13. Changes & contact

We may update these terms from time to time. We’ll change the “Last updated” date and, for significant changes, tell you in the app. Continuing to use Greenzaa after a change means you accept it.

Questions? Email hello@greenzaa.in or see Contact us.